Responsible Gaming at okbajy

1. Age Restriction — 18+ Only

okbajy operates strictly as an adults-only platform. All players must be at least 18 years of age to register an account, make a deposit, place bets, or participate in any game or promotion offered on the platform. This rule applies to all players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, and beyond — without exception.

During the registration process, okbajy collects your date of birth and verifies it against the identity documents you submit as part of our Know Your Customer (KYC) process. Any account found to belong to a person under the age of 18 will be suspended immediately and any funds held will be returned in accordance with our Terms & Conditions.

Protecting Minors in Your Household

If you share a device or internet connection with anyone under the age of 18, we strongly recommend taking steps to prevent them from accessing gambling websites. You should always log out of your okbajy account when your session is complete, never share your login credentials, and consider installing parental control software on shared devices. Many internet service providers and mobile operators in Bangladesh also offer content filtering tools that can block access to gambling websites for underage users.

2. Recognising Problem Gambling

The vast majority of people who gamble do so safely and within their means — treating it as a leisure activity alongside watching cricket, playing football, or enjoying other pastimes. However, for a small number of people, gambling can begin to feel compulsive or difficult to control. Recognising the early warning signs is the first step toward getting help.

Problem gambling does not always look the same from person to person, and it is not always obvious to the individual concerned. Some of the most common indicators include spending more money or time gambling than you originally intended, continuing to gamble to recover losses (sometimes called "chasing losses"), neglecting family, work, or social responsibilities because of gambling, feeling anxious or irritable when you are not gambling, and borrowing money to fund your gambling activity.

If you answered "yes" to two or more of the questions above, we encourage you to use one or more of the responsible gaming tools described in this guide, or to reach out to our support team. Acknowledging that gambling is causing problems takes courage, and okbajy is here to help.

3. Player Protection Tools

okbajy provides a range of practical tools that put you in control of your gambling activity. These tools are available to all registered players and can be applied at any time through your account settings or by contacting our customer support team. There is no penalty or stigma attached to using any of these features — they exist because we genuinely care about your long-term wellbeing.

4. Deposit & Spending Limits

Setting a deposit limit is one of the most effective ways to keep your gambling affordable and within your personal budget. okbajy allows you to set limits on a daily, weekly, or monthly basis. Once a limit is in place, the platform will not allow you to deposit beyond that threshold — regardless of which payment method you use, whether that is bKash, Nagad, Rocket, Upay, or a bank transfer.

How Deposit Limits Work

You can set your deposit limit at any level that suits your personal budget. For example, you might decide that ৳2,000 per week is a comfortable amount for entertainment. Once your weekly deposit total reaches that figure, no further deposits will be accepted until the limit period resets. You will receive a clear notification when you are approaching your limit so that you can make informed decisions about your remaining session.

Adjusting Your Limits

Reducing your deposit limit takes effect immediately — as soon as you confirm the change, the lower limit applies to your account. Increasing a limit, however, is subject to a mandatory cooling-off period of at least 24 hours before the higher limit comes into force. This cooling-off rule is intentional: it gives you time to reflect on whether increasing your limit is a decision you are making calmly and within your means, rather than in the heat of the moment after a losing run.

Loss Limits and Wager Limits

In addition to deposit limits, okbajy also supports loss limits — a cap on the total amount you can lose over a set period — and wager limits, which restrict the maximum stake you can place on a single bet or game round. These tools work together to give you granular control over your spending. Contact our support team to apply loss or wager limits to your account.

5. Self-Exclusion

Self-exclusion is the most powerful responsible gaming tool that okbajy offers. It is designed for players who feel that gambling has become a genuine problem in their life and who want to create a firm, enforced barrier between themselves and the platform for an extended period.

What Self-Exclusion Means

When you activate self-exclusion on your okbajy account, the following actions are taken immediately: your account is suspended and you cannot log in, all pending withdrawal requests are processed and funds are returned to your nominated payment method, all marketing communications to your email address and phone number are stopped, and you will be prevented from opening a new account on the okbajy platform during the exclusion period.

Self-Exclusion Periods

okbajy offers self-exclusion periods of 6 months, 1 year, 2 years, 3 years, and permanent exclusion. The minimum self-exclusion period is 6 months. Once a self-exclusion is activated, it cannot be reversed or shortened — this is a deliberate design choice to ensure that the tool provides a genuine, reliable break from gambling. At the end of the exclusion period, your account will not be automatically reactivated; you must contact okbajy support and complete a re-onboarding process, including a reflection conversation with our support team.

How to Apply for Self-Exclusion

To apply for self-exclusion, contact our customer support team at any time via live chat or at [email protected]. State clearly that you wish to self-exclude and specify your preferred duration. Your request will be processed within one hour of receipt, at any time of day or night. You do not need to provide a reason, and there is no penalty or judgment associated with this request.

6. Time-Out & Session Controls

A time-out is a shorter, temporary break from gambling that does not require you to close your account permanently. It is ideal for players who feel they need a pause to reassess their habits, are going through a stressful period in their personal life, or simply want a scheduled rest from gaming activity.

Available Time-Out Durations

okbajy offers time-out periods of 24 hours, 48 hours, 7 days, and 30 days. During a time-out, your account is suspended — you cannot log in, make deposits, or place bets. Any active bets placed before the time-out was activated will continue to be settled normally, and any winnings will be held in your account balance for when the time-out expires.

Session Time Reminders

For players who prefer to stay active but want gentle nudges to stay aware of time, okbajy offers session time reminders. You can set an alert to appear on-screen after 30 minutes, 1 hour, or 2 hours of continuous play. The reminder displays your current session duration, your net win or loss for the session, and a prompt to take a break or review your limits. These reminders are non-intrusive but effective in keeping players grounded and aware.

Cooling-Off After Sports Events

Live sports betting — particularly during high-profile BPL, IPL, or T20 World Cup matches — can be fast-paced and emotionally charged. okbajy recommends using a post-match cooling-off period before placing bets on subsequent markets. Setting a short time-out after a losing session on cricket or football can be a simple but powerful habit that keeps your gambling enjoyable rather than reactive.

7. Support & Resources

If you feel that gambling is becoming a problem for you — or for someone you care about — please do not hesitate to reach out. There is no shame in asking for help, and the sooner you speak to someone, the easier it is to regain control. okbajy's support team is available around the clock and will treat any responsible gaming enquiry with complete confidentiality and without judgment.

Contacting okbajy Support

Our dedicated responsible gaming support team can be reached 24 hours a day, 7 days a week. You can contact us through the live chat feature on okbajy.net, via WhatsApp (available 24/7), or by email at [email protected]. When you contact us about a responsible gaming concern, your query is escalated to a trained member of the team who can walk you through your options, apply protective tools to your account immediately, or simply listen if you need to talk through what you are experiencing.

Talking to Someone You Trust

Speaking to a trusted friend, family member, or colleague about a gambling problem can be an important first step. Many people in Bangladesh find it helpful to share their concerns with someone close to them before seeking formal support. If you are concerned about a family member's gambling — for example, a partner, sibling, or adult child — our support team can also advise you on how to approach the conversation and what options are available.

Financial Support

If gambling has affected your financial situation, we encourage you to seek independent financial guidance. Many banks in Bangladesh — including BRAC Bank, City Bank, Dutch-Bangla Bank, and Sonali Bank — offer financial counselling services for customers experiencing difficulty. okbajy can also work with you to pause your account while you stabilise your finances, and our support team can provide guidance on the withdrawal process for any funds remaining in your account.

8. Our Commitment to Safe Play

Responsible gaming is not a box-ticking exercise at okbajy — it is a core value that shapes how we design the platform, train our staff, and engage with our players. We believe that sustainable, enjoyable gambling is only possible when players feel safe, informed, and genuinely supported. A platform that profits from players who cannot afford to gamble is not a platform worth building.

Our responsible gaming programme is reviewed and updated regularly to reflect best practices in player protection. We monitor account behaviour for indicators of problem gambling — including sudden increases in deposit frequency, extended session durations, and loss-chasing patterns — and we proactively reach out to players whose activity raises concern. These interventions are made with care and respect, not as a commercial decision but as a human one.

We also invest in staff training to ensure that everyone on the okbajy support team understands the signs of problem gambling and knows how to respond helpfully, compassionately, and effectively. When a player contacts us about a gambling concern, they speak to a real person who is trained to help — not an automated script.

Finally, okbajy is committed to transparent communication about the nature of gambling. We remind our players regularly that the house always has a mathematical edge, that gambling outcomes are determined by chance, and that no betting system or strategy can guarantee a profit over the long term. Gambling is entertainment. It is most enjoyable — and safest — when you play with money you can afford to lose, within time limits you set yourself, and without pressure or expectation.