Privacy Policy — okbajy

1. Data Controller Information

This Privacy Policy applies to all personal data processed by okbajy ("the Company", "we", "us", "our") in connection with the online gaming and sports betting platform operated at okbajy.net. okbajy acts as the data controller in respect of all personal information collected from players and website visitors in Bangladesh and elsewhere.

By creating an account on okbajy, depositing funds, placing bets, or otherwise using any feature of the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

This policy should be read alongside the Terms & Conditions and the Responsible Gaming policy, both of which form part of the overall agreement between you and okbajy.

2. Personal Data We Collect

okbajy collects personal data from you in several ways: directly when you register and use the platform, automatically as you browse and interact with the site, and occasionally from trusted third parties for identity verification and fraud prevention purposes. The categories of data we collect include the following.

2.1 Registration and Account Data

When you create an okbajy account, we collect your full legal name, date of birth, email address, mobile phone number, and residential address. This information is required to verify your identity, maintain your account, and comply with our Know Your Customer (KYC) obligations.

2.2 Identity Verification Documents

To comply with anti-money laundering (AML) regulations and to process withdrawal requests, we may ask you to submit copies of government-issued identification documents. Accepted documents include your National Identity Card (NID), Bangladesh Passport, or driving licence. These documents are stored securely and used solely for verification purposes.

2.3 Financial and Transaction Data

We record all financial transactions conducted on the platform, including deposit amounts, withdrawal requests, payment method details (such as your bKash, Nagad, or Rocket account reference), transaction timestamps, and account balance history. We do not store full bank card numbers or mobile banking PINs — these are handled directly by your payment provider.

2.4 Betting and Gaming Activity

We maintain a complete record of your betting and gaming activity on okbajy, including the markets and games you access, stake amounts, bet outcomes, bonus usage, and session durations. This data is used to operate the platform, settle bets accurately, detect unusual patterns, and support responsible gaming monitoring.

2.5 Technical and Device Data

When you visit okbajy.net, we automatically collect certain technical information about your device and browsing session. This includes your IP address, device type, operating system, browser type and version, screen resolution, referring URL, pages visited, and the time and duration of each visit. This data helps us maintain platform security and improve the user experience.

2.6 Communications Data

If you contact our customer support team — via live chat, WhatsApp, or email — we retain a record of that correspondence, including the content of messages, timestamps, and the resolution of any queries or complaints. These records are used for quality assurance, dispute resolution, and staff training.

3. How We Use Your Data

okbajy processes your personal data for specific, legitimate purposes. We do not sell your personal data to third parties, and we do not use it for purposes that are incompatible with the reasons for which it was originally collected. The lawful bases and purposes for our data processing activities are set out below.

3.1 Contract Performance

The primary basis on which we process your personal data is to fulfil our contractual obligations to you as a registered player. This includes creating and managing your account, processing deposits and withdrawals through supported payment channels such as bKash, Nagad, and Rocket, settling bets and game outcomes, applying bonuses and promotions, and providing customer support.

3.2 Legal and Regulatory Compliance

okbajy is required by law to verify the identity of all players, monitor transactions for signs of money laundering or fraudulent activity, and maintain records of financial transactions for a minimum statutory period. We process your identity and financial data to meet these obligations, which include compliance with anti-money laundering (AML) and know-your-customer (KYC) requirements.

3.3 Legitimate Business Interests

We process certain categories of data — particularly technical and gaming activity data — on the basis of our legitimate business interests, which include maintaining platform security, detecting and preventing fraud, improving the quality and reliability of our games and betting markets, and conducting aggregate analytics to understand how players use the platform. We have assessed that these interests do not override your fundamental privacy rights.

3.4 Responsible Gaming Monitoring

We use your betting history, session data, and account behaviour to identify patterns that may indicate problem gambling. Where such patterns are detected, we may contact you proactively, apply temporary account restrictions, or suggest responsible gaming tools including deposit limits and self-exclusion. This processing is conducted in your best interests and in line with our Responsible Gaming commitments.

3.5 Marketing Communications

With your explicit consent, we may send you promotional communications about new games, betting markets, bonuses, and seasonal offers relevant to the Bangladeshi market — such as promotions tied to BPL, IPL, T20 World Cup, Eid, or Pohela Boishakh. You may withdraw your consent and unsubscribe from marketing communications at any time by contacting customer support or updating your account preferences.

4. Data Sharing & Third Parties

okbajy does not sell, rent, or trade your personal data. We share your information only in the limited circumstances described in this section, and only with parties who are contractually obligated to handle it with the same level of care and security that we apply internally.

4.1 Payment Service Providers

To process your deposits and withdrawals, we share the minimum necessary transaction data with your chosen payment provider — such as bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, or Sonali Bank. These providers process your payment data under their own privacy policies and security standards. okbajy does not receive or store full payment credentials such as mobile banking PINs.

4.2 Identity Verification Partners

To fulfil our KYC obligations, we may share your identity documents and personal details with trusted third-party verification service providers. These partners assist us in confirming the authenticity of the documents you submit and cross-referencing your details against publicly available records. All verification partners are bound by strict confidentiality agreements.

4.3 Technology and Hosting Providers

The okbajy platform is hosted on secure servers maintained by third-party infrastructure providers. These providers have access to your data only to the extent necessary to maintain platform availability, performance, and security. They are prohibited from using your data for any other purpose.

4.4 Regulatory and Law Enforcement Authorities

okbajy may be required by law or by a court order to disclose your personal data to regulatory bodies, law enforcement agencies, or other competent authorities. In such cases, we will disclose only the information strictly required by the applicable legal obligation, and we will notify you of any such disclosure to the extent permitted by law.

5. Cookies & Tracking Technologies

okbajy uses cookies and similar tracking technologies on the okbajy.net website to ensure that the platform functions correctly, to remember your preferences, and to understand how players navigate the site. This section explains the types of cookies we use and how you can manage them.

5.1 Essential Cookies

These cookies are strictly necessary for the okbajy platform to operate. They enable core functions such as maintaining your login session, remembering items in your account settings, and ensuring that security checks function correctly. The platform cannot operate properly without these cookies, and they cannot be disabled.

5.2 Analytics Cookies

We use analytics cookies to collect aggregated, anonymised information about how visitors use the okbajy website — including which pages are visited most frequently, how long sessions last, and where users navigate after landing on the homepage. This data is used to improve the platform and does not identify you personally.

5.3 Functional Cookies

Functional cookies allow okbajy to remember choices you make — such as your preferred language, display settings, or the last game type you browsed — so that you do not have to re-enter these preferences on each visit. These cookies improve your experience but are not essential to platform operation.

5.4 Managing Cookies

You can control non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies, though doing so may affect the functionality of the okbajy platform. Clearing your session cookies will log you out of your account. For detailed guidance on managing cookies in your specific browser, consult your browser's help documentation.

6. Data Retention

okbajy retains your personal data only for as long as it is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The retention periods we apply to different categories of data are outlined below.

• Account and identity data: Retained for the duration of your account, and for a minimum of five years following account closure, in order to comply with AML record-keeping requirements.
• Financial and transaction data: Retained for a minimum of five years from the date of the transaction, in accordance with financial record-keeping obligations.
• Betting and gaming history: Retained for the duration of your account and for up to three years following account closure, for dispute resolution and audit purposes.
• Customer support correspondence: Retained for up to two years following resolution of the relevant query or complaint.
• Technical and device data: Retained for up to 12 months from collection, after which it is aggregated or anonymised for analytical purposes.
• Marketing preferences: Retained until you withdraw your consent or close your account, whichever occurs first.

Once the applicable retention period expires, your personal data is securely deleted or anonymised so that it can no longer be associated with you as an individual.

7. Your Privacy Rights

As a player on the okbajy platform, you have a number of rights in relation to the personal data we hold about you. We are committed to facilitating the exercise of these rights in a timely and transparent manner. To submit a privacy rights request, please contact our support team via live chat or at [email protected].

7.1 Right of Access

You have the right to request a copy of the personal data that okbajy holds about you. We will provide this information within a reasonable timeframe following receipt of a verified request. The copy will be provided in a clear, structured format.

7.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. You may also update certain account details — such as your contact address or mobile number — directly within your account dashboard.

7.3 Right to Erasure

In certain circumstances, you have the right to request that okbajy delete your personal data. This right applies where the data is no longer necessary for the purpose for which it was collected, where you withdraw consent (and no other lawful basis applies), or where the data has been processed unlawfully. Please note that this right is subject to our legal obligation to retain certain categories of data — particularly financial records and identity documents — for the minimum statutory periods described in Section 6.

7.4 Right to Restrict Processing

You may request that we restrict the processing of your personal data in specific circumstances — for example, while a dispute about the accuracy of your data is being resolved, or where you have objected to our processing pending verification of whether our legitimate interests override yours.

7.5 Right to Object

You have the right to object to okbajy processing your personal data on the basis of our legitimate interests, and to object to the use of your data for direct marketing purposes at any time. Where you object to marketing, we will cease all marketing communications promptly upon receipt of your request.

8. Data Security Measures

okbajy takes the security of your personal data seriously and implements a range of technical and organisational measures designed to protect it from unauthorised access, loss, alteration, or disclosure. While no online platform can guarantee absolute security, we maintain industry-standard safeguards appropriate to the nature and sensitivity of the data we process.

• SSL/TLS encryption: All data transmitted between your device and the okbajy platform is encrypted using Secure Sockets Layer (SSL) technology. The padlock icon visible in your browser address bar confirms that your connection is encrypted.
• Access controls: Access to personal data within our systems is strictly limited to authorised personnel who require it to perform their job functions. All staff with access to player data are subject to confidentiality obligations.
• Secure data storage: Personal data is stored on servers that are protected by firewalls, intrusion detection systems, and regular security audits. Physical access to server infrastructure is restricted and monitored.
• Password security: Player account passwords are stored using one-way cryptographic hashing. okbajy staff cannot view your password and will never ask you to share it.
• Fraud monitoring: Our systems continuously monitor account activity for signs of unauthorised access, unusual transaction patterns, and other indicators of fraud. Suspicious activity triggers automated alerts and manual review.

You also play an important role in keeping your account secure. We recommend using a strong, unique password for your okbajy account, enabling any available two-factor authentication, and contacting us immediately at [email protected] if you suspect that your account has been accessed without your authorisation.

9. Updates to This Policy

okbajy reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the features available on the platform. When we make material changes — meaning changes that substantively affect how we collect or use your personal data — we will update the "Last updated" date at the top of this page and, where practicable, notify registered players via their registered contact details.

We encourage you to review this Privacy Policy periodically so that you remain informed about how okbajy protects your personal information. Your continued use of the platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms.

If you have any questions about this Privacy Policy, our data practices, or the rights available to you, please do not hesitate to reach out to our support team. We are available 24 hours a day, 7 days a week, and are happy to assist in both English and Bengali.