okbajy Frequently Asked Questions

okbajy requires a government-issued photo ID for account verification — a National ID card (NID), passport, or driving licence is accepted. You may also be asked to submit a recent utility bill or bank statement as proof of address. Uploading clear, unedited photos of both sides of your document through the Account Settings page is the fastest way to complete KYC verification.

Standard account verification at okbajy is completed within 24 hours of document submission. During high-demand periods it can take up to 48 hours. You will receive an email notification once your verification is approved. If your documents are unclear or incomplete, our support team will contact you with guidance on resubmission.

To reset your okbajy password, click "Forgot Password" on the login page and enter the email address or mobile number associated with your account. A password reset link or SMS code will be sent to you within a few minutes. Follow the instructions to set a new password. If you no longer have access to your registered email or phone, contact our support team via live chat.

No — okbajy strictly allows only one account per person. Operating multiple accounts is a violation of our Terms and Conditions and may result in all associated accounts being permanently suspended and any balances forfeited. If you have accidentally created a duplicate account, contact our support team immediately so the situation can be resolved without penalty.

To close your okbajy account, contact our customer support team via live chat or email at [email protected] and submit a formal account closure request. Before closure, any remaining balance will be withdrawn to your registered payment method. If you are closing your account because gambling is causing you problems, please consider self-exclusion first — it provides the same protection while keeping the option to return later.

To deposit via bKash on okbajy, log in to your account, go to the Deposit section, and select bKash as your payment method. Enter the deposit amount, and you will be given the okbajy bKash merchant number along with a reference code. Open your bKash app, select "Send Money" or "Payment", enter the merchant number and reference code, and confirm. Your okbajy balance is credited within minutes.

bKash deposits on okbajy are credited instantly in most cases — typically within 1 to 5 minutes of a successful transaction. If your deposit has not appeared after 15 minutes, check that the reference code was entered correctly during the transfer. If the issue persists, contact our support team with your bKash transaction ID and we will resolve it promptly.

Yes — okbajy accepts deposits and withdrawals via Nagad, Rocket, and Upay, in addition to bKash. The deposit process is the same across all mobile financial services: select your preferred provider in the Deposit section, follow the on-screen instructions, enter the reference code provided, and complete the transfer from your mobile wallet app. Credits are applied within minutes.

The minimum deposit on okbajy is ৳200 for mobile wallet payments including bKash, Nagad, and Rocket. For bank transfers through Dutch-Bangla Bank, BRAC Bank, or other partner banks, the minimum deposit is ৳500. These minimums make it easy for players across Bangladesh to start with a modest budget and scale up at their own pace.

The minimum withdrawal amount on okbajy is ৳500 for mobile wallet methods (bKash, Nagad, Rocket). For bank transfers to accounts at Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, or Sonali Bank, the minimum withdrawal is ৳1,000. There are no processing fees charged by okbajy on withdrawals, though your bank or mobile wallet provider may apply their standard transaction charges.

Mobile wallet withdrawals (bKash, Nagad, Rocket) on okbajy are processed within 1 to 4 hours after approval. Bank transfers typically take 1 to 3 business days depending on your bank. All withdrawals require your account to be fully KYC-verified. Requests submitted before 10 PM Bangladesh Standard Time (BST, UTC+6) on a business day are generally processed the same day.

okbajy does not charge any platform fees on deposits or withdrawals. However, your mobile financial service provider (such as bKash or Nagad) or bank may apply their own standard transaction charges. We recommend checking your provider's fee schedule if you are making large transfers, as some MFS providers charge a percentage on "Send Money" transactions above certain thresholds.

okbajy offers an extensive range of cricket betting markets covering BPL (Bangladesh Premier League), IPL, T20 World Cup, ICC Test matches, and bilateral series featuring the Bangladesh Tigers. Available markets include match winner, top batsman, top bowler, total runs, over/under, toss winner, innings runs, and live in-play betting. BPL matches receive enhanced odds and special promotions during the season.

Yes — okbajy supports full live in-play betting on cricket, football, kabaddi, and other sports. During a live match, odds update in real time based on current match conditions, and you can place bets on the next over, wicket, run total, and dozens of other markets. The okbajy mobile interface is optimised for live betting so you can follow the action and place bets simultaneously.

okbajy hosts hundreds of slot games from leading providers including Pragmatic Play, NetEnt, Microgaming, and Spribe. The library includes classic 3-reel slots, modern video slots with bonus rounds, progressive jackpot slots, and crash games. Popular titles are featured on the Slots page, and new releases are added regularly. All games are available on desktop and mobile browsers without any app download required.

Yes — okbajy's live casino tables are powered by certified providers including Evolution Gaming and Ezugi, whose games are independently tested for fairness and RNG (Random Number Generator) integrity. Live dealer streams run around the clock, offering baccarat, roulette, blackjack, teen patti, and andar bahar. All game outcomes are determined in real time by physical cards and wheels, not software algorithms.

Yes — okbajy is fully accessible via any modern mobile browser on Android and iOS devices without downloading an app. The website uses a responsive design that adapts to all screen sizes, giving you the same betting and gaming experience on mobile that you get on desktop. Simply visit okbajy.net on your phone's browser, log in, and start playing — no installation required.

New okbajy players are eligible for a welcome bonus on their first deposit. The bonus is credited automatically when you make a qualifying first deposit meeting the minimum deposit threshold. The bonus amount is added to your account as bonus funds, which must be wagered a set number of times before they can be withdrawn. Full terms, including the wagering multiplier and eligible games, are available on the Promotions page.

A wagering requirement means the total amount you must bet before bonus funds can be converted to withdrawable cash. For example, if you receive a ৳1,000 bonus with a 20x wagering requirement, you must place bets totalling ৳20,000 using the bonus funds before withdrawal is permitted. Slot games typically contribute 100% to wagering, while live casino and sports bets may contribute a lower percentage — check the specific bonus terms for details.

Yes — beyond the welcome bonus, okbajy runs ongoing promotions including reload bonuses on subsequent deposits, free spins on selected slot games, cashback offers, and seasonal promotions tied to events like BPL season, Eid, and the ICC World Cup. Players who join the loyalty programme accumulate points with every bet and can redeem those points for bonus credits, free spins, and exclusive rewards.

No — bonus funds cannot be withdrawn until the full wagering requirement has been met. However, any real-money balance in your account that is not part of a bonus can be withdrawn at any time, subject to the standard minimum withdrawal amount and KYC requirements. If you choose to withdraw real-money funds before completing a wagering requirement, the associated bonus and bonus winnings will be forfeited.

okbajy launches special limited-time promotions around major events in Bangladesh — including Eid ul-Fi tr, Eid ul-Adha, Pohela Boishakh, and the BPL cricket season. These promotions typically include deposit match bonuses, enhanced odds on featured matches, free spins on selected slots, and prize draws. Notifications are sent via email and SMS to registered players. Keep an eye on the Promotions page during these periods for the latest offers available to players in Dhaka, Chittagong, and across Bangladesh.

okbajy is a safe and reliable platform that uses 256-bit SSL encryption to protect all player data and financial transactions. Player funds are held in segregated accounts separate from operational funds. The platform uses certified Random Number Generators for digital games and works only with internationally recognised game providers. All player information is handled in accordance with our Privacy Policy and is never sold to third parties.

okbajy operates as an online gambling platform serving Bangladeshi players and is committed to responsible, safe play. We do not make specific claims about local licensing. Players are responsible for understanding the laws applicable to online gambling in their jurisdiction before placing bets. okbajy recommends that all players review their local regulations and play responsibly within their own legal and financial means.

The minimum age to register and play on okbajy is 18 years. This applies to all players across Bangladesh without exception. Age is verified during the KYC process using government-issued identification. Any account found to belong to a person under 18 will be immediately suspended and any deposited funds returned. okbajy takes underage gambling prevention seriously and we encourage parents to use device-level parental controls to restrict access.

To self-exclude from okbajy, contact our support team via live chat or email at [email protected] and request self-exclusion. You can choose a period of 6 months, 1 year, 2 years, 3 years, or permanent exclusion. Once activated, your account is suspended immediately, all marketing communications are stopped, and you cannot open a new account during the exclusion period. Self-exclusion requests are processed within one hour at any time of day.

Yes — okbajy allows players to set daily, weekly, or monthly deposit limits directly from their account settings under the Responsible Gaming section. Once a limit is set, it takes effect immediately. Reducing a limit takes effect straight away, while increasing a limit requires a 24-hour cooling-off period before it activates — a deliberate safety measure. Setting a deposit limit is one of the most effective ways to keep your gambling within a budget you are comfortable with.

If you feel that gambling is negatively affecting your finances, relationships, or mental health, please reach out for help. okbajy's support team is available 24/7 and can immediately activate self-exclusion or account restrictions on your request. We also encourage players to seek guidance from internationally recognised responsible gambling organisations. You can also visit our dedicated Responsible Gaming page for tools, resources, and further guidance on managing your play safely.